By accessing any of the sites mentioned above, you agree to abide by these Terms of Service and to comply with all applicable laws and regulations. If you do not agree with these Terms of Service, you are prohibited from using or accessing this website or using any other services provided by Udecube.

We, Udecube, reserve the right to review and amend any of these Terms of Service at our sole discretion. Upon doing so, we will update this page. Any changes to these Terms of Service will take effect immediately from the date of publication.

Limitations of Use

By using this website, you warrant on behalf of yourself, your users, and other parties you represent that you will not:

1. modify, copy, prepare derivative works of, decompile, or reverse engineer any materials and software contained on this website;
2. remove any copyright or other proprietary notations from any materials and software on this website;
3. transfer the materials to another person or “mirror” the materials on any other server;
4. knowingly or negligently use this website or any of its associated services in a way that abuses or disrupts our networks or any other service Udecube provides;
5. use this website or its associated services to transmit or publish any harassing, indecent, obscene, fraudulent, or unlawful material;
6. use this website or its associated services in violation of any applicable laws or regulations;
7. use this website in conjunction with sending unauthorized advertising or spam;
8. harvest, collect, or gather user data without the user’s consent; or
9. use this website or its associated services in such a way that may infringe the privacy, intellectual property rights, or other rights of third parties.

Intellectual Property

The intellectual property in the materials contained in this website are owned by or licensed to Udecube and are protected by applicable copyright and trademark law. We grant our users permission to download one copy of the materials for personal, non-commercial transitory use.

This constitutes the grant of a license, not a transfer of title. This license shall automatically terminate if you violate any of these restrictions or the Terms of Service, and may be terminated by Udecube at any time.

User-Generated Content

You retain your intellectual property ownership rights over content you submit to us for publication on our website. We will never claim ownership of your content, but we do require a license from you in order to use it.

When you use our website or its associated services to post, upload, share, or otherwise transmit content covered by intellectual property rights, you grant to us a non-exclusive, royalty-free, transferable, sub-licensable, worldwide license to use, distribute, modify, run, copy, publicly display, translate, or otherwise create derivative works of your content in a manner that is consistent with your privacy preferences and our Privacy Policy.

The license you grant us can be terminated at any time by deleting your content or account. However, to the extent that we (or our partners) have used your content in connection with commercial or sponsored content, the license will continue until the relevant commercial or post has been discontinued by us.

You give us permission to use your username and other identifying information associated with your account in a manner that is consistent with your privacy preferences, and our Privacy Policy.

Liability

Our website and the materials on our website are provided on an 'as is' basis. To the extent permitted by law, Udecube makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property, or other violation of rights.

In no event shall Udecube or its suppliers be liable for any consequential loss suffered or incurred by you or any third party arising from the use or inability to use this website or the materials on this website, even if Udecube or an authorized representative has been notified, orally or in writing, of the possibility of such damage.

In the context of this agreement, “consequential loss” includes any consequential loss, indirect loss, real or anticipated loss of profit, loss of benefit, loss of revenue, loss of business, loss of goodwill, loss of opportunity, loss of savings, loss of reputation, loss of use and/or loss or corruption of data, whether under statute, contract, equity, tort (including negligence), indemnity, or otherwise.

Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

Accuracy of Materials

The materials appearing on our website are not comprehensive and are for general information purposes only. Udecube does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on this website, or otherwise relating to such materials or on any resources linked to this website.

Links

Udecube has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement, approval, or control by Udecube of the site. Use of any such linked site is at your own risk and we strongly advise you make your own investigations with respect to the suitability of those sites.

Right to Terminate

We may suspend or terminate your right to use our website and terminate these Terms of Service immediately upon written notice to you for any breach of these Terms of Service.

Severance

Any term of these Terms of Service which is wholly or partially void or unenforceable is severed to the extent that it is void or unenforceable. The validity of the remainder of these Terms of Service is not affected.

Governing Law

These Terms of Service are governed by and construed in accordance with the laws of Australia. You irrevocably submit to the exclusive jurisdiction of the courts in that State or location.

Acceptable Use Policy

This acceptable use policy covers the products, services, and technologies (collectively referred to as the “Products”) provided by Udecube under any ongoing agreement. It’s designed to protect us, our customers, and the general Internet community from unethical, irresponsible, and illegal activity.

Udecube customers found engaging in activities prohibited by this acceptable use policy can be liable for service suspension and account termination. In extreme cases, we may be legally obliged to report such customers to the relevant authorities.

Fair use

We provide our facilities with the assumption your use will be “business as usual”, as per our offer schedule. If your use is considered to be excessive, then additional fees may be charged, or capacity may be restricted.

We are opposed to all forms of abuse, discrimination, rights infringement, and/or any action that harms or disadvantages any group, individual, or resource. We expect our customers and, where applicable, their users (“end-users”) to likewise engage our Products with similar intent.

Customer accountability

We regard our customers as being responsible for their own actions as well as for the actions of anyone using our Products with the customer’s permission. This responsibility also applies to anyone using our Products on an unauthorized basis as a result of the customer’s failure to put in place reasonable security measures.

By accepting Products from us, our customers agree to ensure adherence to this policy on behalf of anyone using the Products as their end users. Complaints regarding the actions of customers or their end-users will be forwarded to the nominated contact for the account in question.

If a customer — or their end-user or anyone using our Products as a result of the customer — violates our acceptable use policy, we reserve the right to terminate any Products associated with the offending account or the account itself or take any remedial or preventative action we deem appropriate, without notice. To the extent permitted by law, no credit will be available for interruptions of service resulting from any violation of our acceptable use policy.

Prohibited activity

Copyright infringement and access to unauthorized material

Our Products must not be used to transmit, distribute or store any material in violation of any applicable law. This includes but isn’t limited to:

1. any material protected by copyright, trademark, trade secret, or other intellectual property right used without proper authorization, and
2. any material that is obscene, defamatory, constitutes an illegal threat or violates export control laws.

The customer is solely responsible for all material they input, upload, disseminate, transmit, create or publish through or on our Products, and for obtaining legal permission to use any works included in such material.

SPAM and unauthorized message activity

Our Products must not be used for the purpose of sending unsolicited bulk or commercial messages in violation of the laws and regulations applicable to your jurisdiction (“spam”). This includes but isn’t limited to sending spam, soliciting customers from spam sent from other service providers, and collecting replies to spam sent from other service providers.

Our Products must not be used for the purpose of running unconfirmed mailing lists or telephone number lists (“messaging lists”). This includes but isn’t limited to subscribing email addresses or telephone numbers to any messaging list without the permission of the email address or telephone number owner, and storing any email addresses or telephone numbers subscribed in this way. All messaging lists run on or hosted by our Products must be “confirmed opt-in”. Verification of the address or telephone number owner’s express permission must be available for the lifespan of the messaging list.

We prohibit the use of email lists, telephone number lists or databases purchased from third parties intended for spam or unconfirmed messaging list purposes on our Products.

This spam and unauthorized message activity policy applies to messages sent using our Products, or to messages sent from any network by the customer or any person on the customer’s behalf, that directly or indirectly refer the recipient to a site hosted via our Products.

Unethical, exploitative, and malicious activity

Our Products must not be used for the purpose of advertising, transmitting, or otherwise making available any software, program, product, or service designed to violate this acceptable use policy, or the acceptable use policy of other service providers. This includes but isn’t limited to facilitating the means to send spam and the initiation of network sniffing, pinging, packet spoofing, flooding, mail-bombing, and denial-of-service attacks.

Our Products must not be used to access any account or electronic resource where the group or individual attempting to gain access does not own or is not authorized to access the resource (e.g. “hacking”, “cracking”, “phreaking”, etc.).

Our Products must not be used for the purpose of intentionally or recklessly introducing viruses or malicious code into our Products and systems.

Our Products must not be used for purposely engaging in activities designed to harass another group or individual. Our definition of harassment includes but is not limited to denial-of-service attacks, hate-speech, advocacy of racial or ethnic intolerance, and any activity intended to threaten, abuse, infringe upon the rights of, or discriminate against any group or individual.

Other activities considered unethical, exploitative, and malicious include:

1. Obtaining (or attempting to obtain) services from us with the intent to avoid payment;
2. Using our facilities to obtain (or attempt to obtain) services from another provider with the intent to avoid payment;
3. The unauthorized access, alteration, or destruction (or any attempt thereof) of any information about our customers or end-users, by any means or device;
4. Using our facilities to interfere with the use of our facilities and network by other customers or authorized individuals;
5. Publishing or transmitting any content of links that incite violence, depict a violent act, depict child pornography, or threaten anyone’s health and safety;
6. Any act or omission in violation of consumer protection laws and regulations;
7. Any violation of a person’s privacy.

Our Products may not be used by any person or entity, which is involved with or suspected of involvement in activities or causes relating to illegal gambling; terrorism; narcotics trafficking; arms trafficking or the proliferation, development, design, manufacture, production, stockpiling, or use of nuclear, chemical or biological weapons, weapons of mass destruction, or missiles; in each case including any affiliation with others whatsoever who support the above such activities or causes.

Unauthorized use of Udecube property

We prohibit the impersonation of Udecube, the representation of a significant business relationship with Udecube, or ownership of any Udecube property (including our Products and brand) for the purpose of fraudulently gaining service, custom, patronage, or user trust.

About this policy

This policy outlines a non-exclusive list of activities and intent we deem unacceptable and incompatible with our brand.

We reserve the right to modify this policy at any time by publishing the revised version on our website. The revised version will be effective from the earlier of:

• the date the customer uses our Products after we publish the revised version on our website; or
• 30 days after we publish the revised version on our website.

Data Security Policy

This data security policy outlines the measures Udecube takes to ensure the security of all data, including customer data and the company's internal data.

Scope

This policy applies to all data processed, stored, or transmitted by Udecube, including all customer data and the company's internal data. It also applies to all employees, contractors, and third-party service providers who have access to this data.

Responsibilities

Udecube is committed to protecting all data processed, stored, or transmitted by our product, and to that end, we have implemented a number of measures to ensure data protection. The following are the key responsibilities of Udecube in exercising data protection:

• Restricting and monitoring access to sensitive data
• Developing transparent data collection procedures
• Training employees in online privacy and security measures
• Building secure networks to protect online data from cyberattacks
• Establishing clear procedures for reporting privacy breaches or data misuse
• Including contract clauses or communicating statements on how we handle data
• Establishing data protection practices

All employees who use Udecube are responsible for adhering to these data protection responsibilities, and for reporting any potential security incidents to the appropriate authorities. Udecube will periodically review and update these responsibilities to ensure that they remain relevant and effective in addressing emerging security threats and changes to the company's IT environment.

Data Acquisition

Udecube will only collect and process data necessary for its intended purpose. We will obtain consent from customers before collecting any personal data and will use secure transmission protocols to protect data in transit.

The Udecube app is hosted on Vercel, a SOC2 Type-2 and GDPR-compliant static hosting environment. All traffic is encrypted with SSL by default and is encrypted at rest (AES-256) and in transit (HTTPS / TLS), including sensitive information like access tokens and secrets. Learn more about Vercel's security policies on the Vercel website.

Our payments are processed by Stripe, the PCI-compliant global standard for financial infrastructure for the internet. Stripe uses HTTPS for all services using TLS (SSL), and HSTS to enforce this. All card numbers are encrypted at rest with AES-256 and they have very secure policies around decryption keys, stored data and credentials. Learn more about their security policies on the Stripe Website. They also use HackerOne for ongoing third-party vulnerability testing.

Additionally, Udecube collects behavioural, usage and error data for improving our platform, utilising third-party products such Sentry — you can read more about their security policy on their website.

Data Storage

Udecube will implement strict access control procedures to ensure that only authorized personnel can access the data. Data will be stored on secure servers located in facilities with appropriate physical and environmental controls. Sensitive data will be encrypted at rest to prevent unauthorized access.

Our data is hosted on PlanetScale, SOC2 Type-2 compliant serverless MySQL platform. PlanetScale databases and client communications are AES-encrypted both in transit and at rest. Encrypted data is transmitted with TLS. Learn more about their security policies here.

All user-generated data collected is stored security in our database and is only accessible to the team or user who generated them. Input prompts and AI responses are not shared publicly and the contents are not sent to third parties, other than OpenAI for the initial creation. The data is stored solely to enable the History page for individuals and teams.

Data Classification

All data will be classified based on its sensitivity and value. Udecube will define access controls and security measures for each category of data. Access to sensitive data will be restricted only to authorized personnel who need it for business purposes.

Data Backups

Udecube maintains daily backups of all data to ensure its availability in the event of a system failure or other unexpected event. These backups are stored in a secure location and will be encrypted to prevent unauthorized access.

Data Disposal

When implemented, Udecube will securely dispose of all data that is no longer needed. This will include the permanent deletion of data from storage devices and the secure destruction of any physical media containing sensitive data.

Data Processing

Udecube will only process data necessary for its intended purpose. We will implement secure coding practices to prevent injection and other attacks that may lead to data leakage. All data processing will be logged and monitored to ensure that it is consistent with this policy.

Third-Party Access

Udecube will only grant access to data to third-party service providers who have agreed to abide by this policy and have demonstrated the ability to provide adequate security controls. All third-party access will be logged and monitored to ensure that it is consistent with this policy.

Report a Security Issue

We take security very seriously at Udecube due to sensitivity of our customers input. We review security issues as soon as possible and you can report them by emailing zbeyens@udecode.io. In case of a potential severe security incident, we're committed on informing any affected users.

This policy is subject to review and update as needed, and all employees who use Udecube are responsible for complying with this policy.